Andrés

IT Consultant & Systems Administrator | Infrastructure, Virtualization, AI, & Automation

About Me

My focus is on creating and optimizing infrastructures through the deployment of Open Source solutions and workflow automation, transforming support, management, and daily operations.

In my home-lab, I maintain a 3-node Proxmox cluster (heavily relying on Portainer—because we already deal with enough CLI at work!), which I use as a learning and experimentation environment, as well as to reduce third-party dependency and keep our privacy and data in-house. Some of the tools my close circle and I use include: OCR document management (Paperless-NGX), PDF and image manipulation (Stirling PDF, Mazanoke), 3D design (FreeCAD on web via KASM), news aggregators (FreshRSS), digital library (Kavita), a complete office suite (NextCloud), home automation (HomeAssistant), recipe management (Mealie), gym tracking (wger)... and I'll stop there, otherwise I'll never finish, hahaha.

IT CONSULTANT & SYSTEMS ADMINISTRATOR | INFRASTRUCTURE, VIRTUALIZATION, AI & AUTOMATION · LAUDE

Nov 2024 - Present · Madrid, Community of Madrid, Spain · Hybrid

• Company: Laude Technology | Systems Administrator

  Virtualization and integration of Open Source solutions for automation, monitoring, and process optimization. Some notable examples:

  • Device Provisioning: Standardized and hardened deployment (ISO 27001 and ENS). Minimizing the labor hours generated by each device setup and integrating corporate RMM and EDR into the process.
  • Data Management and Business Intelligence (BI): Design and implementation of an ETL (Extract, Transform, Load) system for data generated by corporate applications, integrated with Apache Superset (Business Intelligence). Facilitating strategic decision-making in areas such as: supplier purchasing optimization, security patch auditing, inventory reconciliation (RMM vs ITAM), and cost control (licenses, hardware, etc.).
  • Infrastructure: Hypervisor owner. Migration from a legacy system to a suitable model, improving business continuity capabilities. Deployment of a hardened clientless remote access, designed as a single, controlled point of access to the infrastructure. VPN server and client deployment. Administration of Entra ID, Exchange, SharePoint, and Teams. Responsible for corporate RMM and EDR (cybersecurity) solutions.
  • Automation: AI-driven flows for ticket resolution (ITSM), preventive maintenance, iterative audits, and daily operations improvement.
• Client: Forvia | IT Consultant and Ivanti Specialist
  • Execution of IT modernization and integration projects between companies within the same group in a multinational environment.
  • Control, reconciliation, and optimization of IT asset inventory.
  • Carried out a Windows 11 migration project, transition between Active Directories (AD), modernization of corporate telephony (from physical phones to Microsoft Teams), implementation of Scan2Mail protocols, and software deployment on endpoints.

SYSTEMS ADMINISTRATOR | ENDPOINT MANAGEMENT, BACKUPS & IT AUTOMATION · COS GLOBAL SERVICES

Oct 2023 - Oct 2024 · 1 yr 1 mo · Madrid, Community of Madrid, Spain · Hybrid

• Veeam Backup & Replication (VBR):
  • Daily management and monitoring of the backup lifecycle and storage/replication systems (Quantum DXi).
  • End-to-end redesign of the backup strategy and deployment of tailored critical policies for Executive Management (C-Suite).
  • Major platform upgrade, complex incident resolution, and configuration optimization for increased efficiency.
• Endpoint Management (Ivanti EPM): Maintenance and creation of provisioning templates. Mass installation, updating, and uninstallation of software. Platform error resolution.
• AI and Automation: Creation of PowerApps, automation via PowerAutomate, and development of an AI Copilot (Microsoft Copilot Studio) aimed at answering HelpDesk technicians' queries.

HELPDESK L2 | ADVANCED SUPPORT & IT COORDINATION · CGI

Feb 2023 - Oct 2023 · 9 mos · Madrid, Community of Madrid, Spain · Hybrid

• Helpdesk L2 (7 months):
  • Resolution of incidents unresolved by L1 Helpdesk technicians.
  • Support and coordination of L1 Helpdesk technicians.
  • Creation of documentation and guides: usage, installation, uninstallation, and configuration of applications; account resets/unlocks; incident resolution or escalation.
  • System imaging and deployment.
• Helpdesk L1 (3 months):
  • Receiving, logging, and resolving/escalating incidents remotely and/or on-site.

PROFESSIONAL INTERNSHIP · APPAREO.PL & NOVÉ TECHNOLÓGIE

Apr 2022 - Jan 2023 · 6 mos · Poland and Slovakia

• Virtualization and Servers: Installation of VMware (Type 1) and management of a Lenovo ThinkSystem SR650 server.
• Networking and Hardware: Deployment of MikroTik routers, configuration of a Fujitsu NAS, bypassing TPM for W11, and assembly of enterprise UPSs.

• VET in Microcomputer Systems and Networks · CIFP Juan de Colonia (2020 - 2022)
• Professional Certification · Google IT Support

• Spanish: Native
• English: Full Professional Proficiency